FAQs

The delivery time of your order can be easily viewed for each product you wish to purchase. On the product sheet, right next to the price, you will find information regarding the estimated shipping time (for example, "Shipped within 3-5 days").

To ensure that you receive your items as soon as they are ready, we ship each product separately, meeting the specific delivery time stated. Here's how it works:

1. When selecting a product, look at the estimated delivery time displayed near the price.
2. If you order multiple products, each will be shipped individually on its own timeline.
3. For each shipment, you will receive a confirmation email with tracking to allow you to follow the journey of your package until delivery.

We do everything we can to ship your items as quickly as possible while guaranteeing their quality and safety. If you have additional questions or need assistance, our customer service team is available to help.

Thank you for trusting our site with your purchases, and we look forward to delivering your products to you as soon as possible!

You can follow the progress of your order by clicking on the following link: Parcel Tracking

Secure Delivery - Orders from €0.00 to €49.99:

• Fee: €15.00 EUR
• For smaller orders, opt for secure delivery with tracking and insurance, ensuring your items arrive safely at your doorstep.

Secure Delivery - Orders from €50.00 to €99.99:

• Fee: €12.00 EUR
• Benefit from secure delivery at a preferential rate for your medium-sized orders. Always with tracking and insurance for complete peace of mind.

Secure Delivery - Orders from €100.00 to €200.00:

• Fee: €6.90 EUR
• Benefit from a great rate on secure delivery for your larger purchases. Security and speed guaranteed without breaking the bank.

FREE Secure Delivery - Orders of €200.00 and more:

• Fees: Free
• For orders of €200 and more, we thank you for your purchase by offering secure delivery. Your loyalty deserves the best service.

If your order includes several items, they may be sent separately, depending on available stocks and shipping warehouses. Don't worry, your package will arrive shortly.

A problem with the Post Office? Lost, broken, destroyed package?

With our secure delivery , Fauvex® takes care of disputes for you. Customer satisfaction is our priority. We do not place the blame on the carrier by leaving you to “deal with it”. We assume full responsibility by immediately sending you a new package at our expense .

Do not hesitate to contact us by email at contact@lustre-fauvex.fr: our team will do its utmost to meet your expectations.

Yes, as long as your order is not “ processing ”

It is entirely possible to cancel your order! If the order is already being prepared, the cancellation costs will however amount to 40% of the purchase price.

Do not hesitate to contact us by email: our team will do everything possible to meet your needs!

We are only able to accept a return in the event of a proven defect in the product.

Our items undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, send us a photo of the product in question (in the original packaging if possible) to contact@lustre-fauvex.fr accompanied by your order number. To be eligible for a return, your item must be unused and in the same condition you received it.

Please note that we cannot accept returns on pre-ordered products as they are manufactured on demand.

Your security, our priority: our site only offers secure payment methods guaranteed to be safe.

We accept :

Credit card

Debit cards

Our online payment services:

Paypal*

G2A Pay*

*Paypal - As a banking institution within the European Union, PayPal offers you more than 10 years of experience in secure online payments. It's simple, fast, free and recognized worldwide for its effectiveness.

*G2A Pay - G2A Pay is a global payment platform. It supports more than 150 local and global payment methods ( Mastercard , Visa to give you maximum payment possibilities.

Under no circumstances will your bank details or credit card information be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

Yes !

The "HTTPS" present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant sites. As e-retailers, we are aware that the use of SSL is becoming essential these days. This is the best way to protect your data and protect yourself against any hackers or identity theft.

Visually, the SSL certificate is represented by a padlock which appears in the URL bar of the web browser. It is also represented by an “s” which means “secure” and which is added to the “http” protocol on the website in the address bar.

We make your purchases as easy as possible.

You select the desired product(s) Click on “add to cart” Click on the shopping cart icon at the top right (your “basket”) to finalize your purchases

We also offer the option of creating an account to make the process even easier.

No. Except in exceptional cases, we only accept one and only one reduction code per order.

FAUVEX® ships its products legally throughout the world. However, buyer is responsible for their country's import taxes, we take no responsibility.

If you would like to order in bulk, email our team at Contact@lustre-fauvex.fr