GENERAL CONDITIONS OF SALE AND USE
ARTICLE 1: SCOPE OF APPLICATION
These general conditions of sale apply to all sales concluded through the FAUVEX website.
ARTICLE 2: ORDERS
Automatic recording systems are considered as proof of the nature and content of the order. FAUVEX confirms acceptance of its order to the customer at the e-mail address provided by the customer. The sale will be concluded from the validation by FAUVEX of payment for the order, that is to say from the date of validation of payment for orders paid online by credit card or from the date of receipt of payment by check . FAUVEX reserves the right in any case to refuse or cancel any order from a customer with whom there is a dispute relating to the payment of a previous order.
ARTICLE 3: AVAILABILITY OF ARTICLES
As long as our offers and their prices are visible on the site, they are valid. The availability indicated at the time of consultation of the site by the customer remains dependent on the stock status at FAUVEX and of course at the suppliers.
To create our showcase and our sales catalog, we work with databases, enriched according to the information communicated by our suppliers. This database contains more than a hundred items, not all of them are stored in our reserves and our offer is then conditional on the availability of items from suppliers.
Only the permanent shortage of an item from our suppliers results in its deletion from our sales offer. In other cases, a new order within a certain period remains possible.
When there is unavailability of an ordered product, the customer is informed by email or on the invoice of the products shipped in the case of an order for several items.
Deadline for delivery of the order: when placing the order and upon acknowledgment of receipt of the order, a delivery time is communicated to customers. It is calculated by adding the availability time of the longest product to the delivery time of the mode of transport selected by the customer.
From placing the order to shipping it, the customer has the possibility of canceling his order.
Special features:
Articles for pre-order : articles to be published are available on the FAUVEX website for Pre-order. This reservation is made with the indication of a release date announced by the publisher at the time of opening of the reservation phase. This release date may be changed at any time by the publisher who is solely responsible for the marketing of its product.
In all cases, FAUVEX endeavors, from the final sale date, to ship the items to customers who have reserved them, up to the stock provided by the publisher for the release day.
ARTICLE 4: PRICE
Prices indicated in euros are deemed net, excluding shipping costs. This price includes the price of the products, the costs of handling, packaging and conservation of the products. They can be modified at any time without notice, knowing that the items will be invoiced on the basis in force when the order is registered. All orders are invoiced in euros and payable in euros. Any customs fees or local taxes remain the responsibility of the recipient.
ARTICLE 5: SHIPPING COSTS
Shipping costs include a contribution to preparation, packaging and postage costs. Consider grouping all your items into one order. We will not be able to combine two separate orders and you will be charged shipping costs for each of them.
ARTICLE 6: PAYMENT
You have several payment methods offering maximum security guarantees. You can set:
- By bank or private card (Visa card, Eurocard/Mastercard) or directly on the site, in the payment form offered during the order process (secure entry by SSL encryption), by entering the type of card, the number of your card without spaces between numbers, the control number (located on the back of your card) and the expiry date.
- By Paypal Payment
You have different payment methods and you can even benefit from credit card payment facilities.
Payment is made on our partners' secure banking servers. This implies that no banking information concerning you passes through the FAUVEX site.
Payment by credit card is therefore perfectly secure; your order will be recorded and validated upon acceptance of payment by the bank.
ARTICLE 7: DELIVERY
We deliver to your home or to a relay point. The delivery time includes the preparation time of the package plus the delivery time. FAUVEX delivers worldwide. The buyer is informed by email of the different stages of tracking their order: preparation and delivery.
Secure Delivery - Orders from €0.00 to €49.99:
- Fee: €15.00 EUR
- For smaller orders, opt for secure delivery with tracking and insurance, ensuring your items arrive safely at your doorstep.
Secure Delivery - Orders from €50.00 to €99.99:
- Fee: €12.00 EUR
- Benefit from secure delivery at a preferential rate for your medium-sized orders. Always with tracking and insurance for complete peace of mind.
Secure Delivery - Orders from €100.00 to €200.00:
- Fee: €6.90 EUR
- Benefit from a great rate on secure delivery for your larger purchases. Security and speed guaranteed without breaking the bank.
FREE Secure Delivery - Orders of €200.00 and more:
- Fees: Free
- For orders of €200 and more, we thank you for your purchase by offering secure delivery. Your loyalty deserves the best service.
ARTICLE 8: GUARANTEE - RETURNS - REFUNDS - WITHDRAWAL
The items supplied by FAUVEX are new and guaranteed against any defect. They are identical to those of traditional commerce and come from all the publishers and suppliers listed.
If it happens that an item is defective or non-compliant, the buyer has 15 working days from receipt of the items to request an exchange or refund. If the fifteen (15) day period normally expires on a Saturday, Sunday or public holiday, it is extended until the first following working day.
The customer must return new or unconsumed items in their entirety and in their original packaging, intact, accompanied by all possible accessories, instructions for use and documentation (in its original cellophane packaging and with the corresponding invoice ). In such a situation, the buyer must send proof of the defect(s) to Contact@lustre-fauvex.fr (description and photos attached).
In the event of exercising the right of withdrawal, FAUVEX is required to reimburse the sums paid by the customer, free of charge, with the exception of return costs. The refund is due within a maximum of 14 working days from the date of receipt of the returned package(s).
The return shipping costs then remain your responsibility.
In the event of a refund, we guarantee that it is made within a period of less than or equal to 14 days following the date of receipt of the returned package. No cash on delivery will be accepted, whatever the reason.
ARTICLE 9: TRANSFER OF OWNERSHIP – TRANSFER OF RISKS
The transfer of ownership of the products to the benefit of the purchaser will only be carried out after full payment of the price by the latter, regardless of the date of delivery of said products. However, the transfer of risks of loss and deterioration of the products will only take place upon delivery and receipt of said products by the purchaser.
ARTICLE 10: PROTECTION OF YOUR PERSONAL DATA
FAUVEX is the producer and owner of all or part of the databases making up this site. By accessing this site, the customer acknowledges that the data composing it is legally protected, and is prohibited in particular from extracting, reusing, storing, reproducing, representing or preserving, directly or indirectly, on any type of support, by any means. and in any form whatsoever, all or part qualitatively or quantitatively substantial, of the content of the databases appearing on the site to which it accesses.
ARTICLE 11: RESPONSIBILITY
The descriptions of the products present in the FAUVEX databases were entered according to the information communicated by the publishers. FAUVEX is not responsible for the content of the works and cannot be held liable towards the purchaser. FAUVEX cannot be held responsible in the event of a force majeure event (strike, flood, fire, etc.).
The products offered comply with current French law. FAUVEX declines all responsibility if the delivered item does not comply with the legislation of the country of delivery (censorship, ban on a title or author, etc.). FAUVEX is not responsible for the content of sites to which hypertext links may refer from its own site.
ARTICLE 12: APPLICABLE LAW
All clauses appearing in these general conditions of sale, as well as all purchase and sale operations referred to therein, will be subject to French law.
ARTICLE 13: ACCEPTANCE OF THE PURCHASER
These general conditions of sale as well as the prices are expressly approved and accepted by the purchaser, who declares and acknowledges having perfect knowledge of them, and therefore waives the right to rely on any contradictory document and, in particular, his own general conditions of purchase, the act of purchase entailing acceptance of these general conditions of sale.
These conditions are subject to change at any time without notice by FAUVEX - Updated general conditions of sale on January 1, 2018.
SMS marketing terms and conditions:
We use a text messaging platform, which is subject to the following terms and conditions. By signing up for our SMS marketing and notifications, you agree to these terms.
By entering your phone number at checkout and initializing a purchase, subscribing via our subscription form or keyword, you agree that we may send you SMS notifications (for your order, including reminders to abandoned cart) and SMS marketing offers. You acknowledge that consent is not a condition precedent to any purchase.
Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc", a European Union company headquartered in Sofia, Bulgaria, EU. This data will be used to send you targeted marketing messages and notifications. When sending SMS messages, your telephone number will be transmitted to an SMS operator to ensure delivery.
If you would like to unsubscribe from receiving SMS marketing messages and notifications, reply STOP to any mobile message sent from us or use the unsubscribe link we have provided to you in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. Message and data rates may apply.
If you have any questions, please text “HELP” to the number that sent you the messages. You can also contact us for more information. If you wish to unsubscribe, please follow the procedures above.
